When will my credit card be billed?

We charge your card as soon as your order is placed, but it may take several business days to appear on your statement. If your payment is not going through, please double-check your billing address and zip code. If you are still having issues paying for your order, contact our customer service team.

Does my package have insurance coverage?

While insurance is not included, your satisfaction is our priority. If your package does not arrive or your print arrives damaged, we’ll make it right. Contact our customer service team and we will ensure the reception of your order in quality condition.

What type of packaging do you use?

We want to make sure your print stays safe! Our wall art is wrapped carefully with foam to keep it from getting damaged. After that, we put it in a slim cardboard box to make shipping easy.

Which payment methods are accepted?

We accept a variety of payment methods to accommodate your preferences. These include credit from major providers such as Visa, MasterCard, American Express, and Discover. Additionally, we also offer the convenience of payment through popular digital platforms like PayPal and Google Pay.

Is it possible to cancel an order?

You can request to cancel your order at any time before your order was printed, typically up to 1 business day from the order date. Please contact us at sales@designartusa.com for further assistance.

Will I be charged extra by customs?

All taxes and duties will be calculated and displayed at checkout. You will not be charged additional fees after your initial purchase.

When will my order be shipped?

Canvas, Clock are ship on average in 2 business day. Framed Art, Mirror, wood art in 2-4 business Fabric (bedding, curtain, cushion) and Chairs, on average in 3-5 business day.

Where does Designart ship from

US orders are ship from New York in 2-3 business day. For Canadian, it will be sent from our second office in Canada.

Where do you ship to?

Our shipping coverage encompasses all states within the United States and Canada, with the exception of Hawaii, Alaska, and Puerto Rico.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact us at sales@designartusa.com within 30 days and we will be more than happy to send you a full unit replacement within 1–3 business days.

How do I request a replacement?

If your order arrived damaged or defective, please email us at sales@designartusa.com within 30 days. Include your order number, photos of the damaged item and packaging, and we will arrange a full unit replacement for you within 1–3 business days.