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Help & FAQS

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to sales@designartca.com

ORDER: When will my credit card be billed?

We charge your card as soon as your order is placed, but it may take several business days to appear on your statement. If your payment is not going through, please double-check your billing address and zip code. If you are still having issues paying for your order, contact our customer service team.

o While insurance is not included, your satisfaction is our priority. If your package does not arrive or your print arrives damaged, we’ll make it right. Contact our customer service team and we will ensure the reception of your order in quality condition.

We want to make sure your print stays safe! Our wall art is wrapped carefully with foam to keep it from getting damaged. After that, we put it in a slim cardboard box to make shipping easy.

To place an order, add your desired print to your shopping cart. You can access your shopping cart by clicking on the icon in the top right corner of your screen. From your shopping cart, you can click “checkout,” which will take you through the ordering process. Once your order has been placed, you will receive a confirmation email.

We accept a variety of payment methods to accommodate your preferences. These include credit from major providers such as Visa, MasterCard, American Express, and Discover. Additionally, we also offer the convenience of payment through popular digital platforms like PayPal and Google Pay.

* You can request to cancel your order at any time before your order was printed, typically up to 1 business day from the order date. *Please contact us at sales@designartusa.com for further assistance.

All taxes and duties will be calculated and displayed at checkout. You will not be charged additional fees after your initial purchase.

Canvas, Clock are ship on average in 2 business day.


Framed Art, Mirror, wood art in 2-4 business


Fabric (bedding, curtain, cushion) and Chairs, on average in 3-5 business day.


US orders are ship from New York in 2-3 business day. For Canadian, it will be sent from our second office in Canada.

Our shipping coverage encompasses all states within the United States and Canada, with the exception of Hawaii, Alaska, and Puerto Rico.

If your order arrives damaged or defective, please contact us at sales@designartusa.com within 30 days and we will be more than happy to send you a full unit replacement within 1–3 business days.

If your order arrived damaged or defective, please email us at sales@designartusa.com within 30 days. Include your order number, photos of the damaged item and packaging, and we will arrange a full unit replacement for you within 1–3 business days.

Once your claim is approved, we’ll ship your full unit replacement within 1–3 business days.

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