Help & FAQS

o While insurance is not included, your satisfaction is our priority. If your package does not arrive or your print arrives damaged, we’ll make it right. Contact our customer service team and we will ensure the reception of your order in quality condition.

We want to make sure your print stays safe! Our wall art is wrapped carefully with foam to keep it from getting damaged. After that, we put it in a slim cardboard box to make shipping easy.

To place an order, add your desired print to your shopping cart. You can access your shopping cart by clicking on the icon in the top right corner of your screen. From your shopping cart, you can click “checkout,” which will take you through the ordering process. Once your order has been placed, you will receive a confirmation email.

We accept a variety of payment methods to accommodate your preferences. These include credit from major providers such as Visa, MasterCard, American Express, and Discover. Additionally, we also offer the convenience of payment through popular digital platforms like PayPal and Google Pay.

* You can request to cancel your order at any time before your order was printed, typically up to 1 business day from the order date. *Please contact us at sales@designartusa.com for further assistance.

All taxes and duties will be calculated and displayed at checkout. You will not be charged additional fees after your initial purchase.

Canvas, Clock are ship on average in 2 business day.

Framed Art, Mirror, wood art in 2-4 business

Fabric (bedding, curtain, cushion) and Chairs, on average in 3-5 business day.

US orders are ship from New York in 2-3 business day. For Canadian, it will be sent from our second office in Canada.

Our shipping coverage encompasses all states within the United States and Canada, with the exception of Hawaii, Alaska, and Puerto Rico.

We want you to be happy with your purchase! If your order arrives damaged or defective, please contact us within 30 days and we will replace it or accept a return at no cost to you. If you choose to return your order for any other reason, you can do so within 30 days, but return shipping costs will apply.

We’re sorry you’re not completely happy with your product. If your order arrived damaged or defective, please email us at sales@designartusa.com within 30 days. Include your order number, photos of the damaged item and its box, and let us know if you prefer a replacement or refund. We will arrange a free return or replacement for you promptly.

If you would like to return your order for any other reason, please email us with your order number and reason for return. Returns for reasons other than damage or defects are accepted within 30 days, but return shipping costs will apply.

We appreciate your feedback and are always looking to improve our products and services for you.

We’ll be happy to assist with returns within 30 days of receiving your artwork. Your 30-day return period starts from the day your order arrives, as indicated by the tracking number.

Happy customers make us happy! If your order arrives damaged or defective, please contact us within 30 days, and we will replace it or refund you the full amount at no cost to you. If you would like to return your order for any other reason, you can do so within 30 days, but return shipping costs will apply.